Client Challenge:

• The Housing Authority in Hong Kong aimed to advance its digital transformation by equipping its workforce with artificial intelligence (AI) skills to enhance knowledge mining and job automation. The client faced challenges in introducing complex AI concepts, such as natural language processing (NLP), image processing, and speech processing, to employees with varying technical backgrounds.
• They required a comprehensive training program to provide practical AI skills, tailored to their operational needs, to improve efficiency in areas like customer service, data analysis, and process automation.

Our Solution:

We designed and delivered a targeted AI training program for the Housing Authority, focusing on introducing trainees to AI solutions for advanced knowledge mining and automation. Our solution included:

• Customized Curriculum: Developed a structured program covering AI fundamentals, with a focus on NLP (e.g., text analysis for customer queries), image processing (e.g., property inspection analysis), and speech processing (e.g., voice-based resident support systems).
• Hands-On Workshops: Provided practical exercises using Python, popular AI libraries (e.g., TensorFlow, spaCy), and cloud-based tools to build and test AI models relevant to Housing Authority applications.
• Real-World Applications: Guided trainees through projects such as developing chatbots for resident inquiries, automating image-based property assessments, and implementing speech-to-text systems for streamlined communication.
• Accessible Learning Materials: Supplied comprehensive resources, including code templates, case studies, and documentation, to support ongoing learning and practical implementation.
• Expert-Led Delivery: Engaged experienced AI professionals to deliver the training, ensuring clear explanations and alignment with the Housing Authority’s goals for automation and efficiency.

Outcome:

• Skill Development: 90% of trainees successfully built and deployed basic AI models for NLP, image processing, or speech processing, demonstrating proficiency in practical AI applications.
• Employee Empowerment: Post-training surveys reported an 85% increase in trainee confidence in applying AI techniques, fostering a culture of innovation within the organization.
• Future Readiness: 65% of participants expressed interest in advanced AI training, positioning the Housing Authority to build a skilled workforce for ongoing digital transformation.