Client Challenge:

• The Housing Authority in Hong Kong aimed to enhance office efficiency by integrating Robotic Process Automation (RPA) into its operations to streamline repetitive data analysis and processing tasks. The client faced challenges in upskilling employees with limited automation experience to adopt RPA effectively, requiring a training program that combined theoretical knowledge with practical skills.
• The goal was to equip participants with the ability to design and deploy RPA solutions, aligning with the Authority’s objectives to boost productivity, reduce operational costs, and foster IT talent development in Hong Kong.

Our Solution:

We designed and delivered a comprehensive RPA training program for the Housing Authority, focusing on introducing participants to RPA fundamentals and providing hands-on experience with industry-leading tools. Building on our expertise in IT training, our solution included:

• Customized Curriculum: Developed a program covering RPA principles, including automation workflows, use cases in data processing, and applications in administrative tasks relevant to the Housing Authority’s operations.
• Hands-On Practical Exercises: Conducted workshops using UiPath, where participants automated real-world tasks such as data entry, report generation, and resident inquiry processing, ensuring practical skill acquisition.
• Advanced RPA Bot Development: Guided trainees in designing and deploying complex RPA bots, incorporating decision-making logic and error-handling to address sophisticated automation scenarios.
• Comprehensive Resources: Provided detailed guides, UiPath templates, and case studies to support ongoing learning and implementation of RPA solutions in the workplace.
• Expert-Led Delivery: Engaged experienced RPA professionals to deliver the training, ensuring clear, industry-relevant instruction tailored to the Housing Authority’s operational needs.

Outcome:

• Skill Acquisition: 93% of participants successfully developed and deployed RPA bots using UiPath, demonstrating proficiency in automating repetitive tasks.
• Employee Empowerment: Post-training surveys reported an 87% increase in participant confidence in designing RPA solutions, fostering a culture of technological innovation.
• Talent Development: The training positioned 70% of participants to pursue advanced RPA certifications, contributing to Hong Kong’s growing pool of skilled IT professionals.